Scroll to the bottom and look for win32.msi or win64.msi A person has tested this.Frequently Asked Questions about Duo's Device Health feature and application. Click the menu button and select Settings.FIREFOX and WATERFOX on WINDOWS INFORMATION page (Mac users look here). Click the menu button and select Options Preferences. To prevent Firefox from automatically updating itself after you install an older version, you'll need to change your Firefox update settings: In the Menu bar at the top of the screen, click Firefox and select Preferences.
![]() If you see Firefox using too much memory or CPU, you need to take some action.Beta macOS versions are not supported. However, to see the whole picture, get a pro-level app, such as iStat Menus. For basic information, you can use Mac's native Activity Monitor. You'll get a window with Information about the Network Cache Storage Service.If the problem persists, check for high hardware resource usage. Input: about:cache in Firefox and hit 'Enter'. You can also view and find all Firefox caches with below steps: Step 1. Does Duo Device Health support virtual machines?Virtual machines may experience their own set of problems, for example, difficulty with unique system identification. As Microsoft support for Home and Pro editions of Windows 10 terminates earlier than the Enterprise edition, the Duo OS policy will support the most recent three Windows 10 builds to capture all Windows devices. The Duo Device Health application is not supported on other Windows client OS versions or any Windows Server versions due to its use of the Windows 10 Security Center to detect client information.To simplify the policy selection for all of our customers, while also supporting the most Windows 10 machines, the Windows 10 version policy in the Admin Panel supports a subset of the currently supported builds of Windows 10. This is corrected in version 2.2.0. During installation if the user doesn't have admin rights they'll get prompted to provide credentials of an account that is able to install software on the client.Once installed, the application should run in the normal user context, without administrator rights.In older Device Health application versions, if the application was mistakenly set to run as an administrator on a Windows system, it wouldn't launch or report device status at Duo authentication. Can I install the Device Health application via scripted or managed install?If you'd like to deploy the Device Health application via a scripted install or an endpoint management tool, download the installers here:Then, use the following syntax to automate installation:Extract the PKG installer from the downloaded DMG file first.Sudo installer -pkg /Volumes/DuoDeviceHealth/Install-DuoDeviceHealth.pkg -target /Replace the example MSI file name with your actual MSI filename.Msiexec /i DuoDeviceHealth-1.0.0.msi Does the Duo Device Health application require elevated or administrative privileges?Duo Device Health installation requires administrator privileges on both Windows and macOS. Find Version Info Firefox Download Now ButtonWhy do users see repeated prompts to switch apps with Microsoft Edge and Device Health?Microsoft Edge has a caveat where the user is not presented with an option to remember the choice of allowing the Duo Prompt to communicate with the Duo Device Health application. The application hosting the Duo prompt has applied a sandbox attribute, which can prevent pop-ups or downloads triggered from the prompt.As a workaround, suggest your thick-client users switch to a browser or that they try a different Duo-protected application without those limitations to install the Device Health app for the first time, or distribute the app directly to your users via emailed download links or scripted or managed deployment. The user is attempting to download the installer from a non-browser client (e.g. Why might the "Download Now" button shown in the Duo prompt not work?There are two known situations where users may not be able to use the Download Now button shown in the Duo prompt during authentication to download the Device Health app: Internet Explorer 11, Safari, and Opera are also known to work without issues. Which browsers support Duo Device Health during authentication?We recommend Google Chrome for the most seamless user experience. If the end user is required to remediate, Duo must to open up to three custom URI links, each of which may be delayed for 10 seconds after the previous link is opened. Why might users have a poor experience with Firefox 67+ and Device Health?Firefox has implemented a feature as of version 67 that limits the rate at which you can attempt to open URLs from links, impacting communication between the Device Health application and Duo's service. There could be cases where embedded web views within other software have issues communicating with the application over HTTPS, which will cause this dialog to appear even while the application is running. Click the Accept the Risk and Continue button to permanently add an exception for the Duo Device Health certificate.Close the 127.0.0.1 Firefox tab and navigate to the Duo Prompt. The page will show a warning which will look like this:Click the Advanced button and scroll down to the warning details about the certificate. Look for the Duo status icon in the macOS menu bar at the top right of the desktop, or in the Windows 10 system tray at the bottom left of the desktop.If the Duo Device Health application isn't running, start it.Open Firefox and go to in a new tab. This is fixed in Device Health v1.0.x, so ensure that users have the latest version.If you need to add an exception for an older Device Health app version, you can do this in one of two ways: Add Exception from Browser WarningMake sure the Duo Device Health app is running. These factors result in poor end users experience when using Firefox.End users can work around these issues by navigating to the Firefox about:config page, searching for enterprise_roots, double-clicking the security.enterprise_roots.enabled settings row to toggle the value to true.Firefox version 69 and later make changes that need an exception set in order to trust the Device Health v0.9.x application's self-signed certificate. Simple picture editor for macYou should not receive any security warning from Firefox.Duo Device Health app automatically checks for updates at app launch, during each Duo authentication, and at the interval specified in the Device Health app preferences. Make sure the Duo Device Health app is running. Click OK then exit the Preferences panel.Navigate to the Duo Prompt. Click View Certificates, then click the Servers tab in the Firefox Certificate Manager, and then click the Add Exception button.Enter in the "Location" field, and then click Get Certificate.Verify that the Permanently store this exception option is checked, and then click the Confirm Security Exception button.You should now see an entry for "Duo Security LLC" for the server "127.0.0.1:53100" with a permanent lifetime in the Certificate Manager server list. You should not receive any security warning from Firefox.Open Firefox preferences and go to the Privacy & Security panel.Scroll down to the "Certificates" section. How do I uninstall the Device Health app?Uninstalling the application requires administrator privileges on both Windows and macOS.Locate the "Duo Device Health" app in the list of applications.Right-click the "Duo Device Health" app and select Move to Trash.Optionally, right-click the Trash icon and select Empty Trash.From the list, select the "Duo Device Health" application and click Uninstall. If the scheduled or manual check finds a newer version available, it will pop-up a prompt to install the update.To perform a manual upgrade, download and install the new version over the existing one.
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